COVID-19 Clinic Info

 With the recent announcement regarding BC's Restart Plan it is with GREAT PLEASURE for us to announce that Active Health & Wellness Clinic's doors have reopened on May 19th! This is an exciting time for us as it has been a tough 9 weeks to have closed our doors and not be fully available to help our patients with their healthcare goals and concerns. Difficult yet important decisions had to be made about closing our doors for as long as we did. However, we are happy to see the data showing relatively low numbers on Vancouver Island resulting from everyone doing their part to flatten the curve. 

With that being said our work as a community, province and country is not done yet. We all still need to follow the guidelines and do our part in suppressing this pandemic. You can rest assure that the Active Health team has been busy planning and preparing for our safe return to practice. Your health is our number one priority as we reopen our clinic and we want you to be confident in knowing we have implemented all necessary precautions to make sure everyone stays safe and healthy during this reopening time. We have implemented several changes in how we operate. Below is an in depth list of the various levels of precautions we are taking at this time.  

COVID-19 Screening: 

All patients MUST take a self assessment the day you book your appointment AND then again the day before your appointment. Please visit this link to take your self assessment: CLICK HERE

Please DO NOT attend appointments if you are sick or exhibiting any cold or flu like symptoms OR if you have been in contact with or taking care of anyone who is sick or exhibiting flu or cold like symptoms. These types of symptoms include: sore throat, cough, sneezing, running nose, vomiting, diarrhea, fever, lethargy or any general malaise. 

Patient Guidelines & Procedures: 

  1. Patients are to wait outside of the clinic and will be allowed access only during their scheduled appointment times. The doors will otherwise be locked. Your practitioner will let you in the clinic at your designated appointment time. 
  2. Patients only will be allowed access to the clinic. With the exception of caregivers and adults accompanying minors, if someone has accompanied you to your appointment they will need to wait outside of the clinic. 
  3. Please do not arrive early (or late) as we will need to strictly keep to our scheduled appointment booking times. Unfortunately, if you arrive late, we will do our best to treat you within the remaining time. We have scheduled time to sanitize in between each person visiting our clinic and we cannot run late with the next patient. 
  4. Upon entering and leaving the clinic, we will require you to sanitize your hands with the provided alcohol based hand sanitizer. 

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  5. Patients should limit the number of items brought into the clinic to bare minimums. 
  6. Patients should not touch their face during their appointments. 
  7. If patients need to cough or sneeze at any point, they are to advise the practitioner as soon as possible and direct it into a tissue or their sleeve at the elbow. They will then be required to sanitize again. 
  8. Unless it is an absolute emergency, we ask patients not to use our washroom facilities. Please try to do your business at home before you see us, if possible!
  9. Patients and practitioner will wear a mask during the treatment. Please come to your appointment with a mask. If you do not have one we will provide one to you at our cost. 
  10. In order to minimize risk to staff and respect social distancing, our reception will manage all billing and insurance off site. In doing so we require patients to have a credit card (Visa or Mastercard) on file for payment. For those that prefer to pay via e-transfer, this will be an option as well. 
  11. After each treatment each practitioner will be cleaning and sanitizing his/her treatment room and all door handles and other items touched during the visit. 
  12. Reception will be calling or emailing patients after appointments to check in and re-book any appointments that your Doctor or therapist has recommended. 


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